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When you open an account with totjitu and connect your OVO, ShopeePay, or Bank Transfer details, you share information we are responsible for protecting. This policy explains what we collect, why we collect it, and the choices available to you — clearly, without legal filler.
totjitu collects the personal data you provide when you register, verify your account, or initiate a transaction through OVO, ShopeePay, or Bank Transfer. This includes your name, contact details, account credentials, and transaction records tied to those payment channels. We collect this data to operate your account, process your wallet activity, and respond to support requests. We do not sell your personal information to third parties. Data shared with payment processors — including the e-wallet rails you use for deposits and withdrawals — is limited to what those processors need to complete the transaction. Your Bank Transfer reference numbers and e-wallet identifiers are stored in our system solely to maintain an accurate transaction history visible in your account dashboard. Data retention follows applicable local regulations in Indonesia. Where local law and eligible region rules govern how long account data must be kept, we apply those requirements. If your account is closed, certain records may be retained for the period required by applicable rules before permanent deletion is carried out. The full scope of retention conditions depends on local law and is available where local law permits.
Transaction identifiers from OVO deposits are recorded in your account history and used only to reconcile your wallet balance.
ShopeePay references appear in your transaction log. We do not store your ShopeePay PIN or any credential beyond the reference number.
Bank Transfer records, including virtual account numbers and transfer confirmations, are held in your account for your own transaction reference.
This policy covers data processed through the totjitu platform for Indonesia users in eligible regions. It draws a clear line between what falls inside our responsibility and what falls outside it — so you know exactly what this document governs and what it does not.
Data you submit when creating or verifying your account — email address, phone number, identity confirmation steps — falls inside this policy. We control how this data is stored, accessed internally, and deleted on request.
Wallet activity processed via OVO, ShopeePay, and Bank Transfer is covered here in terms of what we record. The payment processor's own privacy terms govern the data held on their side of the transaction.
Your browsing behaviour on the totjitu site — pages visited, game categories opened, session duration — may be collected via cookies and analytics tools. That collection is described in the cookie section of this policy.
Links or services accessed through third-party platforms fall outside the scope of this policy. Once you leave the totjitu environment, the third party's own data practices apply and we have no visibility over them.
Your account data is yours to review and, where applicable, to correct or query. If you believe a record in your account — your registered phone number, email address, or linked payment reference — is inaccurate, you have a clear path to request a correction. Start by logging in and checking the account details section; many fields are editable there without contacting support. For records you cannot edit yourself, such as historical transaction entries tied to OVO or Bank Transfer activity, raise a request directly with our support channel and we will confirm the record or action the correction. You also have the right to ask what data we hold on your account. Submit that request through the contact path listed in the support section below, and we will respond within the timeframe required by applicable local rules. Where data deletion is available under local law, the same contact path applies.
Log in and open your account dashboard to see your transaction history, registered contact details, and active payment references stored against your account.
Edit basic profile fields directly in account settings. For transaction-level corrections — such as a Bank Transfer reference recorded incorrectly — contact support with your transaction ID.
Submit a data inquiry through our support channel. State your account email and the specific record you are asking about. We will confirm receipt and reply within the period local rules require.
Where deletion is permitted under local law and eligible region rules, contact us through the support path below. We will confirm which records can be deleted and which must be retained under applicable regulations.
If you have a question about how your data is handled — or you want to act on any of the rights described above — use the contact paths below. For account-specific queries, have your registered email and a transaction reference ready so we can locate your records without delay.
Open the live chat widget in your account dashboard for real-time support. Suitable for quick data queries, account detail corrections, and wallet reference questions.
Send a written request to our support email address shown in your account settings. Use this path for formal data inquiries, deletion requests, or policy clarification questions.
The Help Centre in your account dashboard covers frequently asked data and privacy questions. Check there first — many answers are available without waiting for a support agent.
Handling your data carefully is part of how we keep the account-to-wallet path working reliably. Every session on totjitu — from login through to your OVO or ShopeePay transaction completing — involves data that we treat as belonging to you, not to us.
We use cookies to maintain your login session and understand how the site is used. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect how your account session behaves during login or transaction steps.
Account credentials are stored using standard encryption practices. We do not store your OVO or ShopeePay PINs; only the transaction reference identifiers needed to reconcile your wallet balance are kept in our records.
Account data is retained for as long as your account is active and for the period required by applicable local regulations after closure. The exact retention window depends on local law and eligible region rules, not a fixed figure we set unilaterally.
When this policy changes, the updated version is published here. The current version is always the one shown on this page. If a change affects how we handle your payment or account data materially, we aim to notify you through your registered contact details.
These are the questions we receive most often about data handling, account records, and your rights under this policy. Each answer reflects what applies to accounts in Indonesia where local law permits.
When you register, we collect your name, email address, phone number, and the account credentials you create. If you link a payment method such as OVO or ShopeePay, we also record the transaction references generated by those payment channels — not your wallet PIN or full financial account details.
We do not sell your data. We share only what is necessary with payment processors — OVO, ShopeePay, Bank Transfer — to complete your transactions. Any data shared is limited to the reference information those processors require. We do not share your personal profile with advertisers or unrelated parties.
Log in and open your account dashboard. Your registered contact details and transaction history are visible there. For a fuller picture of what we hold beyond the dashboard view, submit a data inquiry through live chat or email support with your account email address included.
Yes. For basic profile fields, edit directly in account settings after logging in. For transaction records or a deletion request, contact support through the paths listed above. Deletion availability depends on local law — some records must be retained under applicable regulations before permanent removal can proceed.
We use cookies to keep your login session active and to understand how pages are used. You can manage or disable cookies through your browser settings. Note that disabling session cookies may affect how your account behaves during the login or transaction process, including steps that confirm your OVO or Bank Transfer activity.
The current version of this policy is always published here. When we make a change that affects how your account or payment data is handled, we aim to notify you via your registered email or contact method. Check this page periodically — the date at the top reflects when it was last updated.